Descripción
Job Summary:
Answer and route incoming phone calls. Provide administrative support and data entry for a variety of operational areas.
Essential Duties and Responsibilities:
Reception:
– Answer and route all incoming calls in a timely, efficient, pleasant and professional manner. (Office hours are based in Pacific Time Zone between 8am-5pm)
– Verify caller details against AgentMate for proper call handling.
CRM Data Entry:
– Enter new client bookings in AgentMate quickly and accurately.
– Communicate reservation ID and any follow-up instructions to agent and other operations staff as appropriate.
– Pull leads into AgentMate from Retrieve Lead Request and audit prospect or client information for accuracy and correct marketing engagement.
Other Operational Areas:
– Forward incoming client invoices, waitlist and upgrade notifications, air details, visa and health notifications, final payment notices, group updates and other vendor communications to agents and operational staff as appropriate.
– Forward itinerary change information and promotional messages to sales, operations and marketing staff.
– Process travel insurance purchase requests and enter details in AgentMate.
– Process client gift orders and enter details in AgentMate.
– Process group space requests with vendors and enter details in AgentMate
– Special projects as assigned.
Education, Knowledge and Skills:
– High School Diploma or equivalent.
– Two years administrative/clerical experience. Previous experience in the travel industry preferred. – Demonstrated computer aptitude/proficiency in Microsoft Office Professional Applications.
– Detail oriented with excellent English language and customer service skills.
– Excellent communication, problem solving and organizational skills.
Postulaciones en Linkedin a través del siguiente enlace:
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