Descripción
We are seeking enthusiastic and motivated individuals to join our team as Customer Service Agents in the Aeropuerto Internacional de Carrasco. These agents play a crucial role in guiding airline customers throughout their entire airport journey. With a focus on delivering exceptional customer experiences, and creating a collaborative work environment. (Seasonal contract)
Job Responsibilities
– Operational Excellence
Obtain proficiency in the technical aspects of the job, demonstrating proficiency in the check-in system, boarding process, and meticulous compliance with relevant airport documentation.
Execute all required duties with precision and efficiency.
– Customer Service
Provide exceptional customer experiences to passengers throughout their airport journey.
Resolve challenges that arise with empathy, respect, and professionalism.
– Teamwork
Cultivate an environment that promotes collaboration, teamwork, and effective support for all agents in fulfilling their responsibilities.
– People Excellence
Develop and demonstrate strong soft skills required for successful execution of duties.
Cultivate strong relationships with customers, effectively de-escalate situations, and actively listen to address customer challenges.
– Safety
Ensure the safety and well-being of passengers and team members at all times.
Qualifications
– Growth Mindset
Show a genuine interest in personal and professional growth.
Embrace opportunities for development in our organization.
– Professionalism
Exhibit professional etiquette, behavior, and courtesy in all interactions.
Serve as a reliable resource for customers, meeting their needs with professionalism.
– Decision Making & Organization
Demonstrate excellent decision-making skills and the capability to prioritize tasks efficiently.
Organize work efficiently to ensure timely completion of critical responsibilities.
– Attention to Detail
Demonstrate a meticulous eye for detail, especially when handling documentation required for airport, airline, and aircraft procedures.
Submit accurate and complete information to facilitate successful flight departures.
– Applicants must:
- Have minimum availability of three days per week, including weekends, holidays, Christmas and New Year’s holidays
- Have a high level of English proficiency.
- Proficient in computer skills.
- Be open to shifts of 4 and 6 hours
- Willingness to travel for training purposes.
- Offer flexibility in schedule availability.
- Seasonal contract
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